Frequently Asked Questions
Everything you need to know about shopping at Tool Mart
What is the standard shipping time for heavy machinery?
Standard shipping for small tools takes 3-5 business days, while heavy machinery and oversized equipment typically arrive within 7-10 business days via freight delivery.
Do your power tools come with a warranty?
Yes, all power tools sold at Tool Mart include a minimum 1-year manufacturer warranty. Some premium brands offer extended coverage up to 3 or 5 years upon product registration.
Can I return a tool if it has been used?
We accept returns on unused items in their original packaging within 30 days. For safety and quality reasons, used tools can only be returned if they are found to be defective under the warranty terms.
Do you offer bulk discounts for contractors?
Absolutely. We offer tiered pricing for bulk orders and a dedicated Pro-Account program for licensed contractors. Please contact our sales team for a custom quote on large volume orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for high-value equipment purchases.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.